Visit our Complaints Policy and our Whistle Blower Policy

We also have a general feed back form here.




Big Brothers Big Sisters of the Fraser Valley (BBBSFV) is committed to protecting your privacy and maintaining the confidentiality of your personal information.

During our various projects and activities, BBBSFV occasionally gathers and uses personal information. Anyone from whom we collect such information should expect that it will be carefully protected and that any use of or other dealing with this information is subject to consent. BBBSFV’s privacy practices are designed to achieve this.

Please note that BBBSFV reviews its privacy practices for various activities from time to time as needed. Any revisions to the privacy policy will be made available on the BBBSFV website.


Personal information is information that can be used to distinguish, identify or contact a specific individual. This information can include an individual’s opinions or beliefs, as well as facts about, or related to, the individual. Examples of personal information include SIN #, age, marital status, and language. Exceptions: business contact information and certain publicly available information, such as names, addresses, and telephone numbers as published in telephone directories, are not considered personal information.

Personal information may be provided to BBBSFV through correspondence, online donations, conference or meeting registrations, volunteer inquiries, online training modules, or other forms of communication.


Personal information gathered by BBBSFV is kept in confidence. BBBSFV personnel are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained and to prevent its being lost or destroyed.

We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate considering the circumstances.

BBBSFV will not provide or share your personal information with third parties unless:

  • You authorize us to share the information;
  • Sharing the information is necessary to process a credit card transaction, for example; or
  • We are required by law.


BBBSFV uses services requiring password protocols and encryption software to protect personal and other information we receive when a product or service is requested and/or paid for online. All such third-party service providers must be in compliance with PIPEDA and have an established and published privacy policy available for all users.

The privacy of users of the website is very important to BBBSFV. BBBSFV respects your privacy and is committed to protecting personal information you provide to us. The policy is always available at under the “privacy” link in the footer. You may also request a copy by contacting the National office at 800-263-9133 or via email at*

Personally identifiable information is not collected unless specifically submitted via an online registration function or registration form (volunteer inquiries and surveys for example), an electronic mail message, a phone call or postal mail. All information is kept confidential – this is subject to any legal requirements to disclose. All information is protected by BBBSFV’s physical, electronic and managerial security methods, which are updated as necessary.

Information you provide through the website may be used periodically to keep you informed of BBBSFV and its member agencies, including programs, services, opportunities to volunteer, events, funding needs, membership benefits. If at any time you no longer wish to receive such information, please contact us at 604.852.3331 or email our Executive Director.

Any website of BBBSFV may provide links to other third-party websites. These are provided for convenience only and you access them at your own risk. Even if a third party is associated with BBBSFV through a business relationship or otherwise, BBBSFV is not responsible for the privacy policies or practices or content of such third- party websites.


You are entitled to: know whether we hold personal information about you; see that information; and ensure it is accurate. Personal information is securely maintained*. If you would like to access your personal information, or have any questions about the protection of your privacy, please email our Executive Director.

*It is important to note that Big Brothers Big Sisters is a federated organization within Canada. Big Brothers Big Sisters of Canada is the National Office for the federation. Members have their own privacy policies and practices. If your involvement with Big Brothers Big Sisters is with a Member it would be most appropriate to contact their office directly. Find the BBBSFV Contact page here, and a full list of members nationally can be found on the national website:

Further information on privacy and your rights in regard to your personal information may be found on the website of the Privacy Commissioner of Canada.